Support
Our specialists have:
- knowledge of overall business practices;
- knowledge of the global solution systems in place to support business practices;
- strong knowledge in the principles of development, implementation and support of information systems, service and technology;
- knowledge in certain technologies such as Oracle, Delphi or other equivalent technologies or applications;
- good communication skills;
- excellent analytical skills so as to be able to provide solutions to business problems.
They are able to:
- accurately categorise a problem;
- resolve problems that relate to business processes and system functionality;
- redirect technical problems to the appropriate specialist.
Help Desk
Our specialists can:
- accurately categorise a problem;
- resolve problems that relate to business processes and system functionality;
- redirect technical problems to the appropriate specialist.
They have:
- knowledge of overall business practices;
- experience of specific operating units;
- knowledge of the global solution systems in place to support business practices;
- strong knowledge in the principles of development, implementation and support of information systems, service and technology;
- knowledge in certain technologies such as Oracle, Delphi or other equivalent technologies or applications;
- good communication skills;
- excellent analytical skills so as to be able to provide solutions to business problems.
Day-to-Day Support
P&P-Bridge has created a special support model to record and resolve customer service requests and problem reports. There are 2 key indicators of the quality of our support model:
- the percentage of all service requests (or problems) for which the response was missed;
- the average time to resolution on service requests/problem reports.
We have special software tools (such as PCAnywhere) allowing for easy and secure remote customer service support. With these tools we can fix most problems within minutes by taking control of a customer's system. Any support issue that cannot be dealt remotely will be handled promptly and professionally in person on a case by case basis.
Web Hosting
We offer web hosting for the web sites we create. You can choose if you want to have your own second-level domain (yourcompany.com) or third-level domain (yourcompany.pnp-bridge.com). We offer the following services:
- Domain name registration and set up;
- Set up your internet access via a local Internet Service Provider (ISP);
- Set up your site on a host server of your choice, or provide the hosting on our server;
- Maintain your web site on the host by performing any ongoing site administration functions.
